Jewelry Repair: A Labor of Love

August 22nd, 2017 | Stephanie Dore


Nothing is worse than finding your favorite jewelry in disrepair, but the pieces we wear most often—especially our diamond engagement and wedding rings—require regular care to keep them looking shiny and new.

Because our commitment to you doesn’t end at delivery, we make it a priority to offer lifetime complimentary cleaning and inspection services—jewelry check-ups, so to speak—to ensure that your jewelry stands the test of time.

We recommend that you send your Blue Nile ring back to us for a check-up every 6-12 months, or sooner if you have any concerns. Regular inspection ensures the security of the stones and helps extend the life of the product.

Precious metals are strong but they are not impervious to damage. Regular wear patterns can eventually move or wear away metal and loosen or chip stones. Wearing your rings during active times, like when you’re working out, can accelerate their wear. We recommend you take your rings off during those times.

We know that parting with your treasures can be hard. To make it a little easier, we’ve put together a behind-the-scenes guide, giving you an unprecedented look at what exactly happens when you send your jewelry back to us for service.

The first step in returning your jewelry for inspection is to call our Diamond & Jewelry Consultants to request a Return Merchandise Authorization (RMA) number. They’re here 24/7 and are eager to assist. Let your Consultant know you are returning for inspection and any repairs you believe the piece needs, or any concerns you have. Are there any loose stones? Any missing stones? If your ring has been through the garbage disposal or slammed in a car door, this is the best time to mention it.

We’ll provide a Return Merchandise Authorization number and detailed return instructions. You pay the postage and insurance to get it to us, and we’ll pay to get it back to you.

Once we receive your return it takes 2-4 days for our Quality Assurance team to inspect your jewelry. This team of expert gemologists will clean and inspect your jewelry to determine current condition. Don’t worry: our Quality Assurance team has seen it all. They’ll evaluate your jewelry and, if needed, work with our world-class jewelers to decide on the best option to repair or rehab your piece.

While many jewelers see their repair and maintenance programs as a way to make a profit, we currently offer complimentary minor maintenance and repairs on Blue Nile jewelry, including the replacement of small accent diamonds under 0.10-carat. Examples of other complimentary work includes: prong refurbishment, rhodium plating, professional cleaning and polishing, and minor structural repairs.

In the case that your jewelry should require more serious repairs or restoration, our Quality Assurance team will communicate all the options to our Diamond and Jewelry Consultants who will then contact you with an estimate. Our repair fees are very competitive, typically 20-40% under most industry rates. When contacted with a price quote, you’re in control. You may authorize the work or decline any work and have the item returned to you as-is.

For peace of mind, we recommend that you discuss protection with your insurance agent. When properly insured, many policies cover major repairs, damage, theft or loss. This gives you the freedom to wear your jewelry without having to worry, knowing it’s protected. We believe it’s so important, in fact, that we’ve arranged for Jewelers Mutual Insurance Company—the only insurer dedicated exclusively to jewelry—to offer our customers a complimentary insurance quote.

If you are not contacted with an estimate, no charges were assessed and our team will complete any repairs deemed necessary, free of charge. If your jewelry simply needed a once-over and a quick cleaning, we’ll do that too! Our jewelers will check every stone, make sure they’re all secure, clean, and re-polish every nook and cranny.

And when we’re done? Your jewelry will be delivered right back to you as brilliant as the day you got it.

Want to go the extra mile and protect your jewelry at home? We recommend that you remove your rings before routine household chores, workouts, gardening, and swimming. Harsh chemicals and chlorine can damage metals while oils and cooking ingredients can coat your jewelry or harden in crevices and cause your jewelry to lose its luster. Diamonds, for example, have an affinity to grease and literally collect oils in dish water.

Regularly look closely at your jewelry to check for any signs of trauma, loose stones or disrepair. Most items can be cleaned in a mild detergent in lukewarm water and rinsed. Then, dry with a soft, clean lint-free cloth. When cleaning do not use any type of brush which may loosen side stones, sharp instrument that may cause damage or rough cloth that may catch or pull a prong . Contrary to popular belief, do not use tooth paste which can be abrasive.

Still have questions about jewelry repairs and maintenance? Our Diamond and Jewelry Consultants are always here to help.

August 22nd, 2017
Stephanie Dore
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